Address

11025 RCA Center Drive, Suite 300
Palm Beach Gardens, FL 33410

Billing Contact

Billing Number:

866.420.5512

Make A Payment

We accept checks, money orders, and credit card payments (Visa, Mastercard, American Express or Discover). You may pay online, by mail or phone.

For your convenience, credit card payments may be made online or by calling our billing office.

Billing FAQs

I have a question about my bill, whom should I contact?

Please contact any one of our Billing Department staff members to address and answer any questions you may have. Please refer to the State Listings above to contact the Billing Department of the Aurora Diagnostics Partner Lab that performed services. If you leave a message your call will be returned within one business day.

Why did I receive a bill from an Aurora Diagnostics Partner Lab?

Your physician has performed a procedure that requires the services of a pathologist. Our Aurora Diagnostics Partner Lab is the laboratory your physician selected to provide the interpretation of your biopsy and/or specimen. Our Aurora Diagnostics Partner Lab is an independent laboratory offering high-quality, specialty-focused pathology services to many medical specialists and their patients across the United States. A laboratory report will be sent directly to your physician to assist him/her with your care. Your physician will not bill you for our laboratory services.

I received a bill from An Aurora Diagnostics Partner Lab and have questions regarding the results. What should I do?

We do not provide results to patients. We encourage you to contact your physician to receive an explanation of the results that they have received.

Why have I received a bill when I have insurance coverage?

In some instances, we were not provided with your insurance information. If your statement does not show your insurance information, or if the insurance information is incorrect, please contact our billing office. A billing specialist will obtain all necessary information and file your claim accordingly. It is important to notify our office promptly so that all insurance filing deadlines can be met.

I paid my co-pay at the doctor’s office. Why have I received a bill from An Aurora Diagnostics Partner Lab?

Copayments typically cover physician office visits. Any patient responsibility, normally a deductible and/or coinsurance payment, based on your member agreement with your health plan will be billed to you once your health insurance has processed your claim. This will be reflected on your billing statement as well as your Explanation of Benefits (“EOB”).

I have a secondary or supplemental insurance policy. Will Aurora Diagnostics file those claims for me?

We do not provide results to patients. We encourage you to contact your physician to receive an explanation of the results that they have received.

General Billing Information

Laboratory Billing Information

Your physician has performed a procedure that requires the services of a pathologist. An Aurora Diagnostics Partner Lab is the laboratory your physician selected to provide the interpretation of your biopsy and/or specimen. Our Aurora Diagnostics Partner Lab is an independent laboratory offering high-quality, specialty-focused pathology services to many medical specialists and their patients across the United States. A laboratory report will be sent directly to your physician to assist him/her with your care. Your physician will not bill you for our laboratory services.

Patients will be billed separately for laboratory services. Our Aurora Diagnostics Partner Lab will submit charges for our services to the patient’s primary and secondary insurers. We will bill all insurances for patients even if we are not participating providers in the patient’s health plan. Our Aurora Diagnostics Partner Lab will accept assignment on all insurances. We offer a self-pay fee schedule, and financial hardship policies are available for indigent patients. Patients can set up payment plans by calling our office. Credit card payments are accepted, and patients can also make their payments online.

If your statement does not show your insurance information, or if the insurance information is incorrect, please contact our billing office. A billing specialist will obtain all necessary information and file your claim accordingly. It is important to notify our office promptly so that all insurance filing deadlines can be met.
Some patients may see two EOB’s (Explanation of Benefits) from their insurance company, similar to what happens if the laboratory services are rendered at a hospital. If a patient is required to pay a copayment, they may receive two statements for the copay.

Once we hear from your insurance company, subsequent statements will reflect any payments made by them, as well as applicable managed care discounts and any remaining patient balance. You will continue to receive monthly statements for 90 days. Please see the section on payment for information on methods to pay your balance. Terms of payment are Net 30 days. Ultimately, it is the patient’s responsibility to pay for services.

If no insurance is applicable, charges will be due upon receipt of the statement. If you have additional questions or concerns regarding your statement, please feel free to call our billing office for prompt attention to your concerns. Our knowledgeable and friendly staff is available to answer any questions patients may have concerning our billing practices. Please have your insurance card, EOB from your insurance company, or billing statement available so our Billing Representative may assist you.

Compliance and Medical Necessity

Our Aurora Diagnostics Partner Lab adheres to applicable federal and state laws, as well as the coverage limitations of private health plans. We are committed to complying with the law, and expect all our referring physicians to abide by the law as well.

Coding

CPT and ICD coding references provided by our Aurora Diagnostics Partner Lab on your pathology report are provided only as a guidance to assist you in billing. Occasionally, an incorrect CPT or ICD code is chosen by a non-Medical Biller. Our Aurora Diagnostics Partner Lab assumes no responsibility for billing errors due to reliance on the CPT or ICD codes we provide your office. It is your responsibility to verify the accuracy of the codes provided and to assign values to each code based on the guidelines of your practice.

For further information on CPT coding, please consult the CPT Coding Manual published by the American Medical Association. For further information on ICD coding, please consult the current ICD Coding Manual published by the World Health Organization (WHO).

Professional Courtesy Testing

Federal and state regulations prohibit healthcare providers from offering “professional courtesy” testing. As a result, we are prohibited from honoring professional courtesy requests. If your patient cannot afford our services due to financial hardship, please contact our Billing Department.